Customer Support Specialist Benelux
6 dagen geleden
Key Responsibilities:
In this challenging role as a Customer Support Specialist, you will work in a dynamic team of highly motivated colleagues in our international Order To Bill department in Maastricht. You will act as an ambassador for our Bayer Medical Care BV organization and make sure that Bayer's direct customers receive the best service possible.
Key Tasks and Responsibilities:
- Increase customer satisfaction and build loyalty through maintaining positive relations with each of our customers and maintaining excellent levels of service via all contacts made, whether written or verbal.
- Support the Order to Cash and reverse logistics process on a customer level by executing order intake and order entry, confirmation and coordination with credit management, supply chain and logistics. Handle customer complaints, both internal and external, via the defined complaint processes.
- Work closely together with other global and local functions within our Maastricht organization, like customer master data, pricing, regulatory and legal departments to organize and execute orders. Support Field Service Engineers with taking emergency calls and creating notifications.
Requirements:
- You are a recent graduate or have some experience in a business-related field and would like to take your first steps into the corporate world.
- Customer focused and service-minded with outstanding communication skills.
- Flexible and able to work under pressure.
- Organized, structured and excellent in coordinating and multitasking.
- Capable of working in a team as well as independently.
- Perfect command of the Dutch and English language is a must, French is a plus.
- Good practice in MS Office; SAP application experience adds value.
Bayer Offers:
- A gross monthly salary between €2900 and € 3100 based on a 40-hour workweek, depending on your education and work experience.
- An additional 8% holiday allowance, year-end premium, and a bonus (based on company results).
- 34 days of leave.
- You have the option to work from home, but we expect you at least 2 days per week at the office.
- A solid retirement plan and bicycle lease plan.
- An inspiring working environment with professional and committed colleagues.
- A successful innovative organization with international career possibilities.
- Challenges and possibilities to learn and to develop.
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