Technical Support Associate

6 dagen geleden


Rotterdam, Zuid-Holland, Nederland Behaviour Interactive Voltijd
About the Role

Behaviour Interactive is seeking a skilled Help Desk IT Technician to join our Rotterdam team. As a key member of our technical support team, you will be responsible for maintaining our current infrastructure and providing on-site IT support.

Key Responsibilities
  • Receive and prioritize service requests from internal clients, diagnose issues, and implement solutions.
  • Install, manage, and maintain workstations for Windows 10, 11, and OSX.
  • Manage game console systems and associated peripherals related to game development.
  • Perform IT/operation tasks, including inventory tracking and management.
  • Provide preventive and corrective maintenance of workstations and software programs.
  • Ensure adherence to global IT security policies.
Requirements
  • College diploma in Computer Technology or equivalent.
  • Minimum 3-5 years of experience in IT support.
  • Understanding of networks using TCP/IP.
  • Bilingual English/Dutch, spoken and written.
  • Proven problem-solving skills and ability to work under pressure.
  • Strong customer service skills and ability to meet client needs in a timely manner.
  • Good communication skills, autonomy, and dynamism.
  • Interest in teamwork and company success.
  • Occasional availability to work outside regular business hours (emergency and maintenance work).


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