Technical Support Expert

2 maanden geleden

Rotterdam, Zuid-Holland, Nederland Euronext Voltijd
Job Description

Job Title: Service Desk Specialist

Job Summary:

We are seeking a highly skilled Service Desk Specialist to join our team at Euronext. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and other communication channels.
  • Resolve complex technical issues and escalate to senior technicians as needed.
  • Collaborate with internal teams to ensure seamless delivery of services and products.
  • Stay up-to-date with the latest technology trends and advancements to provide expert advice to clients.
  • Develop and maintain strong relationships with clients to ensure high levels of satisfaction and loyalty.

Requirements:

  • Strong technical skills and knowledge of IT systems and software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading financial services company.

Euronext Values:

  • Unity: We respect and value the people we work with.
  • Integrity: We value transparency, communicate honestly and share information openly.
  • Agility: We act with a sense of urgency and decisiveness.
  • Energy: We are positively driven to make a difference and challenge the status quo.
  • Accountability: We deliver maximum value to our customers and stakeholders.

Additional Information:

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

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