Network Support Specialist
3 weken geleden
Job Title: Technical Support Specialist
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at Supermicro. As a Technical Support Specialist, you will be responsible for providing technical support to our enterprise customers, promoting internal switch products to provide optimized customer networking solutions.
Key Responsibilities:
- Provide technical services and work directly with customers to resolve technical issues, including server systems, PC systems, and computer peripherals.
- Establish and maintain lines of communication with sales teams to discuss services and technical issues.
- Continually develop knowledge base of current and new products, create and maintain professional relationships with customers.
- Provide service to effectively resolve customer concerns and issues, help 24-hour technical support phone/email and weekly FAQ.
Requirements:
- Engineering or computer science degree with 3+ years related work experience.
- Strong sense of teamwork, organizational skills, and a good team player.
- Ownership (take full responsibility & accountability to assigned projects and tasks).
- Integrity (say what you do and do what you say).
- Good communication (quick response to mails and phone calls).
- Solid technical skills (understand what you are doing).
- General knowledge of motherboard and server system products and services.
About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC, and IoT/Embedded customers worldwide.
Equal Opportunity Employer:
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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