Network Support Specialist

1 week geleden

Den Bosch, Noord-Brabant, Nederland Supermicro Voltijd

Job Title: Technical Support Specialist

About the Role:

Supermicro is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our enterprise customers, promoting internal switch products to provide optimized customer networking solutions.

Key Responsibilities:

  • Provide technical support to customers, resolving technical issues with server systems, PC systems, and computer peripherals.
  • Establish and maintain lines of communication with sales teams to discuss services and technical issues.
  • Continually develop knowledge base of current and new products, creating and maintaining professional relationships with customers.
  • Provide service to effectively resolve customer concerns and issues, assisting with 24-hour technical support phone/email and weekly FAQ.

Requirements:

  • Engineering or computer science degree with 3+ years related work experience.
  • Strong sense of teamwork, organizational skills, and a good team player.
  • Ownership and accountability for assigned projects and tasks.
  • Integrity and good communication skills.
  • Solid technical skills and general knowledge of motherboard and server system products and services.

Company Culture:

Supermicro is an Equal Opportunity Employer and values diversity in our employee population. We strive to create a work environment that is inclusive, respectful, and supportive of all employees.

Job Segment: R&D Engineer, Technical Support, Cloud, Embedded, Application Engineering, Engineering, Technology

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