Technical Support Specialist
4 weken geleden
DECIDE4ACTION is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring their products run smoothly and efficiently.
Key Responsibilities
- Handle daily user queries and triage issues efficiently on our ticketing system
- Maintain and report user issues to the development team
- Build and maintain a trusted relationship with our clients
- Manage new user requests, from access management to software update and troubleshooting
Requirements
- Bachelor's degree in Information Technology, Business Administration, or related field
- 2-3 years experience in a technical support role
- Exceptional communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders
- Experience or knowledge in SQL Databases (be able to navigate in Database, update data...)
- Network skills (SSL certificates, Windows, Firewall...)
- Knowledge in Windows architecture
- Experience in conducting training sessions
- Eagerness to learn
- Ability to work independently and manage multiple tasks and deadlines in a fast-paced environment
What We Offer
- Opportunity to work with a growing company in the manufacturing industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
Language Requirements
- Dutch (Required)
- English (Required)
Work Authorization
- Netherlands (Required)
Work Location
Hybrid remote in 5232 Den Bosch
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