Senior Technical Support Specialist

5 dagen geleden


Den Bosch, Noord-Brabant, Nederland efficy Voltijd
Job Overview

As a Senior Technical Support Specialist at efficy, you will be responsible for providing advanced technical support to our customers. This role requires a strong understanding of our products and the ability to analyze complex technical issues.

Key Responsibilities

- Provide technical support to customers via phone, email, and chat.
- Analyze complex technical issues and provide solutions or escalate to the development team as needed.
- Collaborate with the development team to resolve technical issues and improve product functionality.
- Stay up-to-date with industry trends and advancements in technical support.

Requirements

- 3+ years of experience in technical support or a related field.
- Strong understanding of technical concepts and ability to analyze complex issues.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

- Competitive salary package with opportunities for growth and advancement.
- Collaborative and dynamic work environment with a team of experienced professionals.
- Opportunities for professional development and training in technical support and related fields.

About Us

efficy is a leading European Customer Relationship Management (CRM) solution provider. We offer a range of products and services to help businesses manage their customer relationships and improve their overall performance. Our team is passionate about delivering exceptional customer service and support, and we are looking for talented individuals to join our team.

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