Technical Support Specialist for Netherlands

5 dagen geleden


Den Bosch, Noord-Brabant, Nederland DAB Pumps Voltijd

We are seeking a skilled and proactive Technical Support Specialist to join our team in Netherlands. As a key member of our Technical Support team, you will be responsible for providing after-sales support for the Netherlands territory, including spare parts selection, technical documentation, and product details requests.

Main Responsibilities:

- Provide after-sales support for Netherlands territory, including spare parts selection, technical documentation, and product details requests.

- Monitor and support installations in the Cloud system, troubleshooting possible failures remotely.

- Escalate claims and voice of customer from Netherlands, ensuring corrective actions and improvements are shared and acknowledged correctly.

- Provide second-level technical support to Service Partners in Netherlands, including spare parts selection, technical documentation, and product details.

Requirements:

- Customer-oriented and proactive approach

- Problem-solving skills

- Technical background

- Fluent in English

- Experience in similar roles is appreciated

- IoT background is appreciated



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