Technical Support Specialist for Netherlands
5 dagen geleden
We are seeking a skilled and proactive Technical Support Specialist to join our team in Netherlands. As a key member of our Technical Support team, you will be responsible for providing after-sales support for the Netherlands territory, including spare parts selection, technical documentation, and product details requests.
Main Responsibilities:
- Provide after-sales support for Netherlands territory, including spare parts selection, technical documentation, and product details requests.
- Monitor and support installations in the Cloud system, troubleshooting possible failures remotely.
- Escalate claims and voice of customer from Netherlands, ensuring corrective actions and improvements are shared and acknowledged correctly.
- Provide second-level technical support to Service Partners in Netherlands, including spare parts selection, technical documentation, and product details.
Requirements:
- Customer-oriented and proactive approach
- Problem-solving skills
- Technical background
- Fluent in English
- Experience in similar roles is appreciated
- IoT background is appreciated
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