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Senior Hardware Technical Support Specialist
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Job Purpose:
As a key member of the technical support team at Renesas Electronics, the successful candidate will provide expert technical hardware support to customers and Renesas Field Application Engineers worldwide.
The ideal candidate must be an expert in evaluation and debugging of battery-powered, mixed-signal wireless systems. A good understanding of hardware functionality on a mixed-signal System On a Chip is also required. The job demands experience in printed circuit board design and operation of test equipment for 2.4GHz wireless devices (spectrum analyzer, network analyzer, communication tester, etc.). Experience in Bluetooth or other short-range wireless standards is essential.
The Senior Hardware Technical Support Engineer must be a good communicator in speaking and writing.
The HW Technical Support Engineer will report to the Business Unit Customer Support Manager.
Key Responsibilities:- Providing excellent technical support to Renesas customers worldwide to bring their end-products to the market quicker.
- Direct interface to engineers at the customer and Renesas design partners.
- Training to: customers, internal FAEs, Design houses.
- Hardware problem-solving, debugging, testing, Failure analysis.
- Schematic/Layout reviews of 2.4GHz wireless systems.
- Selection of external components: XTALs, caps, Coils, filters.
- Contribution to product manuals and collateral.
- Worldwide traveling ~5-10%.
- 5-10 years' experience in customer support of 2.4GHz wireless ICs preferably Bluetooth (low Energy).
- Key skills: HW debugging, analog and RF measurements, Battery management, Switch-mode power supplies.
- PCB design tools, Antenna design.
- Familiar with SW development tools for embedded software (Keil, Eclipse).
- Strong communication skills (English), Direct interface to engineers at the customer, understanding their needs, must be able to build and maintain good internal and external relations.
