Client Service Officer

2 maanden geleden


Amsterdam, Noord-Holland, Nederland State Street Voltijd
Client Service Officer

State Street is seeking a highly motivated and organized Client Service Officer to join their team in Amsterdam. As a key member of the client service team, you will be responsible for delivering exceptional client service and support to our asset owner and asset manager clients in the Dutch, Belgian, and Nordic markets.

Key Responsibilities:
  • Proactively engage with clients to understand their needs and preferences.
  • Manage client relationships and ensure timely resolution of operational matters.
  • Monitor client satisfaction and operational execution for back-office products and services.
  • Coordinate product training and facilitate demos, webinars, and regulatory updates with subject matter experts.
  • Act as the first point of contact for client escalations and negotiate disputes.
  • Identify cross-selling opportunities and seek out strategic revenue growth.
Requirements:
  • Experience working in the finance sector, with knowledge of custody and/or fund accounting.
  • Proficient in using MS Office applications.
  • Strong focus on managing and resolving issues.
  • Excellent interpersonal and communication skills.
  • Motivated to understand and respond effectively to client needs.
  • Flexible and positive attitude.
  • Good level of numeracy and ability to analyze financial data.
  • Good team player.
  • Ability to work to deadlines.
  • Able to show initiative and make sound judgments.

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