German Customer Success Manager
3 weken geleden
Job Title: German Customer Success Manager
Job Summary: We are seeking a highly skilled German Customer Success Manager to join our team at Assent. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.
Key Responsibilities:
- Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the customer lifecycle journey.
- Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
- Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
- Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: Aligns solutions to address customers' specific challenges, optimizing business value and increasing product adoption.
- Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
- Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
- Take on special projects to enhance customer success management processes.
- Coordinate user permissions in the Assent platform with Platform Operations.
- Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Requirements:
- Excellent oral and written communication skills in German - you communicate clearly, concisely and with tact, additional languages are considered an asset.
- Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field.
- Working knowledge of consultative customer management and/or project management roles.
- Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset.
- Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis.
What We Offer:
- A competitive base salary and bonus program.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A retirement savings plan with company match.
- Professional development opportunities, including training and education assistance.
- A dynamic and supportive work environment.
How to Apply: If you are a motivated and results-driven professional with a passion for customer success, please submit your application, including your resume and a cover letter, to [insert contact information].
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