Customer Success Professional

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Assent Voltijd

Job Summary

Assent is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.

Key Responsibilities

  • Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey.
  • Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
  • Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
  • Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: Aligns solutions to address customers' specific challenges, optimizing business value and increasing product adoption.
  • Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
  • Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
  • Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
  • Take on special projects to enhance customer success management processes.
  • Serve as a peer partner to new team members as required.
  • Coordinate user permissions in the Assent platform with Platform Operations.
  • Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
  • Possess intermediate regulatory knowledge in order to consult with clients in program direction.
  • Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
  • Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
  • Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Requirements

  • Excellent oral and written communication skills in German - you communicate clearly, concisely and with tact, additional languages are considered an asset.
  • Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field.
  • Working knowledge of consultative customer management and/or project management roles.
  • Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset.
  • Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis.

  • Customer Success Professional

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Ebury Voltijd

    About EburyEbury is a leading FinTech firm, recognized as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.Job Title: Customer Success ExecutiveWe are seeking a highly motivated and experienced Customer Success Executive to join our team in Amsterdam. As a key member of our customer-facing team, you will be responsible for delivering...

  • Customer Success Professional

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Nicolab Voltijd

    Empowering Healthcare ProfessionalsNicolab is a pioneering company in acute stroke care and triaging, founded in 2015. Our mission is to provide quick and reliable access to vital information when it matters most. With a global presence and headquarters in Amsterdam, The Netherlands, we strive to empower healthcare professionals with cutting-edge...

  • Customer Success Professional

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

    Customer Success SpecialistAt Page Personnel, we're seeking a skilled Customer Success Specialist to join our team. As a key player in our customer-facing operations, you'll be responsible for delivering exceptional support and ensuring our customers receive the best possible experience.Key Responsibilities:Provide timely and effective support to customers...

  • Customer Success Professional

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Customer Success SpecialistAs a key member of the Customer Excellence team at Undutchables, you will play a vital role in ensuring the satisfaction of our German-speaking partners. Your primary responsibility will be to serve as the main point of contact for these partners, understanding their challenges and needs, and providing timely and effective...

  • Customer Success Professional

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Ebury Voltijd

    About EburyEbury is a leading FinTech firm, recognized as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.Job Title: Customer Success ExecutiveWe are seeking a highly motivated and experienced Customer Success Executive to join our team in Amsterdam. As a key member of our customer-facing team, you will be responsible for delivering...

  • Customer Success Professional

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Ebury Voltijd

    Ebury is a leading FinTech firm that offers a range of innovative products and services to its clients. We are seeking a highly skilled and motivated Customer Success Executive to join our team in Amsterdam.About the Role:We are looking for a talented individual who can provide exceptional client service and support to our corporate clients. As a Customer...

  • Customer Success Professional

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Ebury Voltijd

    Ebury is a leading FinTech firm that offers a range of innovative products and services to its clients. We are currently seeking a highly skilled Customer Success Executive to join our team in Amsterdam.About the Role:We are looking for a talented individual who can provide exceptional client service and support to our corporate clients. As a Customer...

  • Customer Success Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Software Improvement Group. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our software solutions by our clients.Key ResponsibilitiesManage all customer processes, including onboarding,...

  • Customer Success Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ServiceNow Voltijd

    Customer Success ManagerThe Customer Success Manager plays a vital role in ensuring our customers achieve their business goals and get the most out of our products. As an advocate for our customers, you will oversee a portfolio of customers, understanding their needs and challenges, and providing prescriptive guidance to help them succeed.Key...

  • Customer Success Manager

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland ServiceNow Voltijd

    Customer Success Manager Job DescriptionThe role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.Key Responsibilities:Oversee the...

  • Customer Success Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ServiceNow Voltijd

    Customer Success ManagerThe Customer Success Manager plays a vital role in ensuring our customers achieve their business goals and get the most out of our products. As an advocate for our customers, you will oversee a portfolio of customers, understanding their needs and challenges, and providing prescriptive guidance to help them succeed.Key...

  • Customer Success Manager

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Copernica Voltijd

    Wat is een Customer Success Manager?Een Customer Success Manager is verantwoordelijk voor het onboarden en behouden van klanten bij Copernica. We zoeken een strategische, communicatief sterke professional die het leuk vindt om met klanten in contact te staan.VerantwoordelijkhedenOnboarding van nieuwe klantenBehouden van bestaande klantenGeven van...

  • Customer Success Strategist

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Blue Yonder Voltijd

    Senior Customer Success AdvisorWe are seeking a highly skilled Senior Customer Success Advisor to join our team at Blue Yonder. As a key member of our customer success team, you will be responsible for driving customer adoption and value realization of our SaaS solutions.Key Responsibilities:Develop and execute customer success strategies to drive adoption...

  • Customer Success Strategist

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Blue Yonder Voltijd

    Senior Customer Success AdvisorWe are seeking a highly skilled Senior Customer Success Advisor to join our team at Blue Yonder. As a key member of our customer success team, you will be responsible for driving customer adoption and value realization of our SaaS solutions.Key Responsibilities:Develop and execute customer success strategies to drive adoption...

  • Customer Success Specialist

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland HSD Campus Voltijd

    {"h1": "Customer Success Engineer", "p": "At EclecticIQ, we are seeking a highly skilled Customer Success Engineer to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional technical support to our customers, ensuring their success with our threat intelligence tools. Your primary focus will be on...

  • German Customer Success Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Assent Voltijd

    Job Title: German Customer Success ManagerJob Summary: We are seeking a highly skilled German Customer Success Manager to join our team at Assent. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.Key Responsibilities:Develop...

  • Customer Success Strategist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Blue Yonder Voltijd

    Senior Customer Success AdvisorWe are seeking a highly skilled Senior Customer Success Advisor to join our team at Blue Yonder. As a key member of our customer success team, you will be responsible for driving customer adoption and value realization of our SaaS solutions.Key Responsibilities:Develop and execute customer success strategies to drive adoption...

  • Customer Success Engineer

    1 week geleden

    Amsterdam, Noord-Holland, Nederland HSD Campus Voltijd

    Job Title: Customer Success EngineerJob Summary:We are seeking a highly skilled Customer Success Engineer to join our team at EclecticIQ. As a Customer Success Engineer, you will be responsible for providing technical support to our customers after a sale. You will work closely with our customers to build strong relationships and ensure customer...

  • Customer Success Manager

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland ServiceNow Voltijd

    The role of the Customer Success Manager at ServiceNow is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.You will bring ServiceNow's best practices, innovations, and...

  • Customer Success Manager

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Mollie Voltijd

    Customer Success ManagerAt Mollie, we're seeking a highly driven and ambitious Customer Success Manager to join our Customer Success Management team. As a key member of our team, you'll play a crucial role in accelerating the growth of our existing customer base.Our mission is to facilitate our customers' success through proactive support and oversight. We...