ICT Coordinator
3 uur geleden
About the Role
We are seeking a dedicated ICT Coordinator to join our team. As an ICT Coordinator, you will be responsible for managing and coordinating operational ICT activities, providing training and guidance to end-users, and ensuring that IT solutions are compliant with corporate, security, and architecture requirements.
Key Responsibilities
- Ensure end-users are well-equipped and instructed in the optimal use of IT workplace and infrastructure services.
- Collaborate with the local contact person to solve issues if there is no Field Support Engineer on site.
- Engage with the Digital Partner and Business Management organization to secure adequate support from Site Management for appointments and resource availability of local resources or business contact persons.
- Investigate opportunities to improve the effectiveness and efficiency of the ICT common office environment and/or local business applications for end-users.
- Manage vendor relationships.
- Handle ICT Service Exceptions, ICT Communication, and ICT Service and Process Management.
What We Offer
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
- A space to grow by encouraging and supporting curiosity and an open mindset.
- A culture that prioritizes safety and well-being, both physically and mentally.
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
- Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
- A competitive salary and benefits package, including a base salary of € 50,490 to € 72,128 per year, 25 holiday days, a bonus, and the option to buy more holiday days with a 6,11% my choice budget.
Requirements
- Education: Senior Secondary Vocational Education in IT or equivalent.
- Essential knowledge of operational ICT procedures and processes, ICT Technical Infrastructure, and business needs and practices related to the use of ICT resources and services.
- Familiarity with System Management tools like Remedy or ServiceNow for ticket handling, and other tools such as Portal, Vendor databases, and reporting tools.
- Approximately 3 years of experience in the domain.
- Fluency in Dutch and English.
How to Apply
Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Martin Zwart, Senior Talent Acquisition Business Partner.
Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there's a place for everyone at dsm-firmenich.
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