Field Customer Support Specialist Netherlands

4 weken geleden

Leiden, Zuid-Holland, Nederland Charles River Laboratories, Inc. Voltijd

At Charles River Laboratories, we are seeking a highly skilled Field Customer Support Specialist to join our team in the Netherlands. As a key member of our Microbial Solutions division, you will be responsible for providing exceptional support to our customers in the Netherlands and Belgium, with the potential to expand your reach to other regions as needed.

Key Responsibilities

Deliver high-quality services and support to our customers, as outlined by the technical skill set at the conclusion of the training program.

Develop strong relationships with the commercial team in your region to support revenue growth.

Oversee customer activities in your area to help the business achieve its overall objectives and increase revenue while ensuring business continuity.

Gather customer insights and ensure that all relevant data is distributed to the relevant stakeholders.

Coordinate tasks with colleagues in the Field Customer Support team and the overall Customer Care organization to ensure procedures are synchronized to meet the needs of both the business and customers.

Provide ongoing communication with stakeholders to ensure all goals can be achieved.

Utilize software tools provided by the company to provide excellent service to our customers and distribute relevant data to the business.

Participate in internal or external meetings as needed.

Plan and organize field activities weekly to ensure you are in the best position to support our customers fully.

Adhere to regulatory requirements and departmental policies, practices, and procedures.

Requirements

Degree or equivalent in Engineering or Life Sciences; Microbiology, Biology, or Chemistry.

4+ years of related experience (Field Service, technical, laboratory, or research); or equivalent combination of education and experience.

Native or at least C1 level of Dutch and English.

Ability to manage daily schedule, trips, and administrative tasks independently and work in a fast-paced environment.

Willingness to be flexible to suit our customers and business needs.

About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection, and microbial identification products and services that meet the complex and ever-changing needs of the industry. We help clients ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making, and improve operational efficiencies.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our clients' unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies, and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science, and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.

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