Field Customer Support Specialist Netherlands

4 weken geleden

Leiden, Zuid-Holland, Nederland Charles River Laboratories, Inc. Voltijd
About the Role

We are seeking a highly skilled Field Customer Support Specialist to join our team in the Netherlands. As a key member of our Microbial Solutions division, you will be responsible for providing exceptional support to our customers in the Netherlands and Belgium, with the potential to expand to other regions as needed.

Key Responsibilities
  • Deliver high-quality services and support to customers, ensuring their full utilization of our products.
  • Build strong relationships with the commercial team in your region, fostering revenue growth and business continuity.
  • Oversee customer activities in your area, driving business objectives and increasing revenue while ensuring customer satisfaction.
  • Gather customer insights and distribute relevant data to stakeholders.
  • Coordinate tasks with the Field Customer Support team and Customer Care organization to synchronize procedures and meet customer needs.
  • Provide ongoing communication and support to stakeholders to ensure goal achievement.
  • Utilize software tools to provide excellent service to customers and distribute relevant data to the business.
  • Participate in internal and external meetings to contribute to business objectives.
  • Plan and organize field activities to support customers effectively.
  • Ensure adherence to regulatory requirements and departmental policies, practices, and procedures.
  • Build strong relationships cross-functionally to support business objectives.
Requirements
  • Degree or equivalent in Engineering or Life Sciences; Microbiology, Biology, or Chemistry.
  • 4+ years of related experience (Field Service, technical, laboratory, or research) or equivalent combination of education and experience.
  • Native or at least C1 level of Dutch and English.
  • Ability to manage daily schedule, trips, and administrative tasks independently and work in a fast-paced environment.
  • Willingness to be flexible to suit customer and business needs.
About Microbial Solutions

Our Microbial Solutions business group offers a comprehensive portfolio of endotoxin testing, microbial detection, and microbial identification products and services. We help clients ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision-making, and improve operational efficiencies.

About Charles River

Charles River is an early-stage contract research organization (CRO) with a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP. We provide a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. With over 20,000 employees within 110 facilities in over 20 countries, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our clients' unique challenges.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, excellent science, and strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe.

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