Huidige banen gerelateerd aan Customer Service Specialist - Amsterdam, Noord-Holland - Wolfram Chain
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4 weken geleden
Amsterdam, Noord-Holland, Nederland Undutchables Voltijd € 2.700 - € 3.000Customer Operations SpecialistWe are seeking a highly skilled and experienced Customer Operations Specialist to join our team in Amsterdam. As a key member of our Customer Operations team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer support through...
Customer Service Specialist
2 maanden geleden
Wij zijn op zoek naar een enthousiaste en klantgerichte Customer Service Agent voor onze Air Export afdeling in Schiphol-Rijk. In deze rol ben je het eerste aanspreekpunt voor onze exportklanten en speel je een cruciale rol in het leveren van topservice en het snel oplossen van klantvragen en -problemen.
Verantwoordelijkheden- Het bieden van uitstekende klantenservice door klantvragen en -klachten snel en professioneel af te handelen via telefoon, e-mail en chat, volgens vastgestelde procedures en SLA's.
- Het opbouwen en onderhouden van sterke klantrelaties om zo de klanttevredenheid en loyaliteit te maximaliseren.
- Het begrijpen van klantbehoeften en het bieden van nauwkeurige informatie, aanbevelingen en oplossingen.
- Het nauwkeurig documenteren van klantinteracties, transacties en klachten in ons klantrelatiebeheersysteem.
- Het samenwerken met het operationele team om tijdige oplossingen te bieden en complexe problemen te escaleren wanneer nodig.
- Het behalen van individuele en teamdoelstellingen zoals klanttevredenheid, responstijden en oplossingspercentages.
- Flexibel omgaan met veranderingen en snel schakelen in een dynamische omgeving, waarbij je als voorbeeld fungeert voor je collega's.
Je werkt nauw samen met andere Customer Service collega's en rapporteert aan de Customer Service Air Export Supervisor. De werktijden zijn van maandag t/m vrijdag, van 08:00-16:30 uur en 09:00-17:30 uur. Na de inwerkperiode is er de mogelijkheid om twee dagen per week thuis te werken.
Vereisten- Minimaal 3 jaar ervaring in klantenservice in een dynamische werkomgeving.
- Uitstekende mondelinge en schriftelijke communicatievaardigheden, met het vermogen om complexe informatie helder over te brengen.
- Goede beheersing van de Nederlandse en Engelse taal.
- Operationele ervaring in luchtvracht of logistiek is een pré.
- Empathie en geduld om klantproblemen goed te begrijpen en op te lossen.
- Sterke probleemoplossende vaardigheden en besluitvaardigheid.
- Het vermogen om taakgericht en onder druk te werken in een snel veranderende omgeving.
- Een bruto maandsalaris van € 2.700,- tot € 3.680,- afhankelijk van je ervaring en opleidingsniveau, plus 8% vakantiegeld.
- Een jaarcontract met uitzicht op een vast dienstverband.
- 25 vakantiedagen en 5 ADV-dagen bij een fulltime dienstverband.
- Een winstuitkering tot 3% bij positieve bedrijfsresultaten en een goede pensioenregeling.
- Reiskostenvergoeding of een NS Business Card, plus gratis parkeerplaats en een bushalte voor de deur.
