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Customer Service Representative

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Maastricht, Limburg, Nederland H&M Group Voltijd

Job Overview

We are seeking a highly skilled Customer Service Agent to join our team at H&M Group. As a Customer Service Agent, you will be the first point of contact for customers, providing exceptional support and assistance in Italian.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, providing accurate and timely information about online orders, web shop, stores, and products.
  • Adapt your communication style to match our brand identity and the customer's needs.
  • Report customer feedback to the relevant department, ensuring that customer voices are heard and valued.

Requirements:

  • Strong customer orientation and friendliness.
  • Interest in fashion and technology.
  • Excellent communication skills in Italian (C1 level).
  • Excellent computer skills, with a good knowledge of Microsoft applications and/or SAP.

What We Offer:

As a Customer Service Agent at H&M Group, you will have the opportunity to work in a dynamic and inclusive environment, with a focus on diversity and equity. You will receive a staff discount card, usable on all H&M Group brands in stores and online, and be included in our H&M Incentive Program – HIP. You will also have access to extensive development opportunities around the globe.

About Us:

H&M Group is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M Group.