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Senior Customer Relationship Manager

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About Us

L'Oréal is a world leader in the cosmetics industry with a rich history spanning over years. With a diverse portfolio of brands such as L'Oréal Paris, Garnier, Kérastase, Lancôme, Giorgio Armani, and Vichy, we cater to various consumer needs.

Your Role

We are seeking an experienced CRM Manager to join our Luxury Division. As a key member of our team, you will be responsible for developing and executing effective CRM strategies to drive business growth.

Key Responsibilities
  • Create and implement local CRM strategies for our Luxury division brands, focusing on our DC Brands
  • Drive consumer data acquisition and enrichment
  • Execute and optimize emailing campaigns and lifecycle journeys
  • Analyze CRM KPIs, campaigns, and touchpoints to understand the effectiveness of our efforts
  • Lead the transformation of first-party data activation in the cookieless world, collaborating with marketing and digital experts across L'Oréal
Requirements
  • A minimum of years of experience in CRM and performance-driven/digital marketing
  • Experience in managing internal and external stakeholders effectively
  • A strong understanding of FMCG and/or Luxe business is an asset
  • A master's degree in a relevant field
  • Fluent English language skills, with either French or Dutch proficiency
What We Offer

At L'Oréal, you will have the opportunity to develop your skills and grow your career in a dynamic environment. Our benefits include:

  • A competitive salary: €80,000 - €110,000 per annum, depending on experience
  • A comprehensive training program, including an introduction program and individual training
  • A healthy career perspective with opportunities for development and advancement
  • Good secondary employment conditions, such as a th-month bonus, profit sharing, and a favorable pension scheme
  • Discounts on L'Oréal products

We value diversity and welcome applications from individuals representing the Benelux society. Our goal is to create a workforce that reflects the diversity of our consumers and enables us to develop innovative products.