Technical Sales Associate for Commercial Support
2 weken geleden
Job Title: Technical Sales Associate for Commercial Support
About the Role:
We are seeking a skilled Technical Sales Associate to join our Nordson team. As a Technical Sales Associate for Commercial Support, you will play a key role in providing commercial support to our PA Field Service Technicians and PA Sales Specialists in assigned regions to help customer opportunities, create and submit quotations, maintain contracts, and installations.
Key Responsibilities:
- Commercial support for PA Field Service Technicians and PA Sales Specialists in assigned regions to help customer opportunities, create and submit quotations, maintenance contracts, and installations.
- Invoicing service and spare parts based on service reports.
- Monitor service/parts orders and resolve customer complaints (missing parts, incorrect shipments, etc.) if needed.
- Responsible for PA customer account management (tele-sales).
- Report all activities and customer data in the CRM (C4C) system to ensure complete transparency.
- Skills and Qualifications:
- At minimum an Associate's Degree in a commercial discipline or equivalent and ideally longstanding (>5-10 years) of practical experience as an Associate in Sales.
- Customer- and service orientation.
- Computer skills and ERP knowledge (SAP / C4C).
- Ability to quickly respond and process all customer requests.
- Good all-round experience in customer & account management through the use of remote working methods & tools.
- Ideally 5+ years of experience in customer service for technical industries.
- Experience & proven track record with managing customers via telephone, email, and social media.
- Good written and verbal communication skills (Local language & English).
- Independent way of working and solution-oriented thinking.
- Very good organizational skills.
- Willingness to take responsibility.
- Resilience and flexibility.
- Very good ability to work in a team.
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