Senior Service Desk Lead
4 weken geleden
Senior Service Desk Analyst Role
We are seeking a highly skilled and experienced Senior Service Desk Analyst to join our internal service desk team at NCC Group. As a Senior Service Desk Analyst, you will be responsible for leading our service desk team towards a more mature and refined operation that delivers excellent support to our stakeholders.
Key Responsibilities
- Provide first/second line technical support for all incidents, service requests, tasks, and change requests;
- Support FoxIT/NCCGroup both remotely and on-site where necessary on a range of FoxIT/NCC Group services, systems, and equipment within agreed SLA timescales;
- Manage standard and escalated incidents, service requests, change requests, tasks, and project requests, ensuring they are handled in an effective manner and progressed to resolution;
- Proactively seek to resolve problems and escalate more complex issues to the appropriate team;
- Pre-build and maintain NCC Group hardware and dispatch to Client where necessary. You may be required to attend other sites for installs, testing, and training where necessary;
- Log and maintain details of all NCC Group hardware coming into and leaving the base office in the Asset Tracker sheet in accordance with the NCC Group Equipment Order and Dispatch process.
About Fox-IT
Fox-IT is a leading provider of cyber security solutions, dedicated to making the world a safer and more secure place. Our team of experts works tirelessly to develop innovative solutions that protect our clients from the ever-evolving threat landscape.
We are a global community of talented individuals working together towards a safer future. Our people are the driving force behind our mission, and we are committed to creating an environment where everyone can reach their full potential.
What We Offer
- A challenging and dynamic work environment where you can make a difference and grow your skill-set;
- A supportive and collaborative team culture that encourages professional development;
- A competitive salary and benefits package;
- Opportunities for training, certification, and career growth.
If you are passionate about delivering excellent service and leading a team to success, we want to hear from you. Apply now and take the next step in advancing our service desk operation together.
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