Senior Service Desk Lead
4 weken geleden
At NCC Group, we are seeking a highly skilled Senior Service Desk Analyst to lead our internal service desk team. As a Senior Service Desk Analyst, you will be responsible for driving our service desk operation towards excellence, ensuring that our stakeholders receive top-notch support.
Key Responsibilities
- Provide first/second line technical support for all incidents, service requests, tasks, and change requests;
- Support FoxIT/NCCGroup services, systems, and equipment within agreed SLA timescales;
- Manage standard and escalated incidents, service requests, change requests, tasks, and project requests, ensuring effective handling and progression to resolution;
- Proactively seek to resolve problems and escalate complex issues to the appropriate team;
- Pre-build and maintain NCC Group hardware and dispatch to clients as needed;
- Log and maintain details of all NCC Group hardware in the Asset Tracker sheet in accordance with the NCC Group Equipment Order and Dispatch process.
About Us
NCC Group is a leading cyber security company that makes the world a safer and more secure place. Our team of experts contributes to this mission by developing innovative solutions and providing top-notch support to our clients.
What We Offer
- A challenging and dynamic work environment where you can make a difference and grow your skill-set;
- A supportive and collaborative team culture that encourages professional development;
- A competitive salary and benefits package;
- Opportunities for training, certification, and career growth.
We are looking for a talented individual who embodies service excellence and has a proven track record of leading a service desk team to success. If you are passionate about delivering excellent service and leading a team, we want to hear from you.
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