Senior Service Desk Lead
2 weken geleden
We are seeking a skilled Senior Service Desk Analyst to lead our internal service desk team. This role will be responsible for providing technical support, leading the team towards a more mature operation, and ensuring excellent support to our stakeholders.
Key responsibilities:
- Provide first/second line technical support for all incidents, service requests, tasks and change requests;
- Support FoxIT/NCCGroup both remotely and on-site where necessary on a range of FoxIT/NCC Group services, systems, and equipment within agreed SLA timescales;
- Manage standard and escalated incidents, service requests, change requests, tasks and project requests;
- Pro-actively seek to resolve problems and escalate more complex issues to the appropriate team;
- Pre-build and maintain NCC Group hardware and dispatch to Client where necessary.
Our mission:
At NCC Group, we aim to create a safer world by providing innovative solutions to our clients. As a Senior Service Desk Analyst, you will be part of this mission and contribute to making society a safer and more secure place.
Requirements:
- You are a service desk professional with excellent communication and interpersonal skills;
- You have strong leadership skills and experience in a senior or lead service desk analyst role;
- You've got a proven track record identifying trends, implementing improvements, and taking the service desk operation to the next level;
- You have a deep understanding of ITIL methodologies and implementing service excellence;
- You take ownership of your work and are committed to delivering a high-quality result.
What we offer:
As a Senior Service Desk Analyst at NCC Group, you will have the opportunity to work in a challenging and dynamic environment where you can make a difference and grow your skill-set. We offer a competitive salary and benefits package, opportunities for training, certification, and career growth, and a supportive and collaborative team culture that encourages professional development.
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