Customer Service Representative

4 weken geleden


Utrecht, Utrecht, Nederland Tempo Team Voltijd
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service desk, you will be responsible for providing exceptional support to our clients, resolving issues efficiently, and ensuring a positive experience for all interactions.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers, either via phone, email, or chat
  • Collaborate with internal teams to resolve complex issues and escalate when necessary
  • Document customer interactions and update records as required
  • Meet or exceed performance metrics and quality standards
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in MS Office and other relevant software
  • Availability to work flexible hours, including evenings and weekends
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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