Senior Account Specialist
2 dagen geleden
Fare Harbor, a global leader in tour and activity reservation software, is seeking a highly skilled Senior Account Specialist to lead our Dutch market expansion efforts. As part of our dynamic Account Management team, you will be responsible for building and nurturing relationships with existing and prospective clients across Europe, with a primary focus on the French market.
Your Role
This role requires a results-driven individual with exceptional relationship-building skills, a strong commercial mindset, and proficiency in English and French. With at least 2 years of experience in sales or account management, ideally in B2B SaaS or Travel Tech environments, you will identify opportunities for expansion and business development within your portfolio. Your deep understanding of client goals and needs will enable you to tailor solutions effectively, driving satisfaction, adoption, retention, and minimizing churn.
Key Responsibilities
* Develop and execute strategies to drive revenue growth in the Dutch market
* Foster strong relationships with Fare Harbor clients and partners across Europe
* Proactively suggest improvements to enhance clients' performance, driving satisfaction and retention
* Collaborate with cross-functional teams to deliver the best results for clients
* Stay informed about online booking trends in the tour and activity industry, sharing insights with clients and highlighting Fare Harbor's advantages over competitors
* Work closely with the product team, providing feedback to influence future product direction and development
Requirements
* Legal authorization to work in the European Union
* Proficiency in English and French; additional languages are a plus
* At least 2 years of experience in sales or sales-oriented account management, ideally in B2B SaaS or Travel Tech environments
* Excellent relationship building and communication skills, with a strong commercial mindset
* Skilled in de-escalating situations and rebuilding rapport with clients
* Result focused. Excellent prioritization skills and strategic mindset
* Flexibility to travel into countries in EMEA in order to visit partners and discover new opportunities
* Strong time management, organization, and prioritization skills
* A proactive self-starter and effective team player
* Adaptability and flexibility in a fast-paced, dynamic environment
Bonus Points
* Experience with using Google Analytics or SEO tools is a plus
* Experience with Salesforce, Hubspots or other CRM systems is a plus
Salary Information
We offer a competitive salary range of €60,000 - €80,000 per year, depending on experience, as well as benefits such as global leave benefit, 22 weeks paid parental leave, 2 weeks paid grandparent leave, extended care and bereavement leave, life insurance policy, pension plan, commuting allowance for public transport & subsidized lunch, wellness benefits, hybrid friendly, work-from-home assistance, educational opportunities, social hours & events and team-building, and 26 vacation days per year.
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