Customer Experience Strategist
1 maand geleden
Rentman is a leading provider of resource management and planning software for the event and production industry. Our platform helps businesses in over 70 countries streamline their operations, improve efficiency, and deliver exceptional customer experiences.
Job DescriptionWe are seeking a highly skilled Customer Journey Manager to join our team. As a key member of our customer experience team, you will be responsible for mapping, optimizing, and enhancing every touchpoint in the customer journey across all value and revenue streams.
Key Responsibilities- Develop a deep understanding of our customers' needs and pain points
- Collaborate with cross-functional teams to design seamless customer experiences
- Conduct workshops and gather feedback to identify areas for improvement
- Prioritize solutions and implement changes to drive business results
- At least 8 years of experience in customer experience management
- Expertise in customer journey mapping and service design
- Proven track record of improving key customer experience metrics
- Experience in a SaaS environment
- A competitive salary and benefits package
- A dynamic and inclusive work environment
- Opportunities for professional growth and development
- A chance to work with a talented team of professionals
If you are passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, please submit your application. We look forward to hearing from you
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