Technical Support Specialist

5 uur geleden

Rotterdam, Zuid-Holland, Nederland VONQ campaigns Voltijd
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at VONQ. As a key member of our support team, you will play a crucial role in delivering exceptional service to our software partners and their customers.

Key Responsibilities:
  • API Support: Provide technical guidance and troubleshooting support to software partners during the implementation of VONQ APIs and Widgets.
  • Knowledge Base Management: Update and maintain our knowledge base with relevant and up-to-date content to ensure partners and customers have access to comprehensive resources.
  • Job Board Inventory Updates: Keep our job board inventory current with detailed instructions and relevant information.
  • Support Ticket Resolution: Respond to and resolve support tickets from partners efficiently, ensuring timely and effective solutions.
  • Partner End-Customer Onboarding: Provide onboarding support for end-customers using VONQ products, ensuring they have a seamless start with our services.
  • Communication: Communicate effectively with a diverse audience to manage a stellar relationship with our partners, as well as with their customers, on their behalf.
Requirements:
  • Technical Aptitude: Technical understanding of APIs and Widgets, with the ability to troubleshoot and guide technical implementations.
  • Customer Focus: Excellent interpersonal and communication skills, with a focus on providing exceptional customer support.
  • Proactivity and Problem-Solving: Ability to take initiative, analyzing and fixing issues, as well as develop and improve processes to increase the quality of our services.
  • Knowledge Management: Attention to detail, ability to think with a beginner's mind, and experience in maintaining and updating knowledge bases or similar documentation repositories.
  • Task Management: Ability to manage multiple tasks, prioritize effectively, and collaborate with multiple team members across different locations.
  • Language Skills: Proficiency in English - both written and spoken.
What We Offer:
  • Market-Competitive Salary: A salary that reflects your value to our team.
  • Top-Notch Gear: The latest technology, including iPhones and MacBooks, to keep you mobile and at the forefront of tech.
  • Unlimited Vacation Days: The freedom to live your life and conquer the world.
  • Fair Pension Contribution: A fair contribution to your pension fund.
  • Commuting Expenses Covered: We've got your commuting and business trip expenses covered.
  • Flexible Hours and Hybrid Office-Home Culture: The best of both worlds - flexible hours and a hybrid office-home culture.
  • HeadSpace Subscription: Your HeadSpace subscription is fully on us.
  • Skill-Building Opportunities: Seize the day with skill-building opportunities and challenges that'll make you grow like a champ.
  • Dynamic and Developing International Tech Realm: Be part of an A-team in a dynamically developing international tech realm.

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