Customer Service Manager Lead
2 weken geleden
Customer Support Manager Job Description
We are looking for a highly skilled and experienced Customer Support Manager to lead our customer support team in delivering exceptional customer service and support.
Key Responsibilities:
- Lead and manage a team of customer support representatives to ensure timely and effective resolution of customer inquiries and issues.
- Develop and implement customer support strategies and processes to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
- Monitor and analyze customer feedback and metrics to identify areas for improvement and develop action plans to address them.
- Provide coaching and training to customer support representatives to improve their skills and knowledge.
- Ensure compliance with company policies and procedures and maintain a high level of customer satisfaction.
Requirements:
- Minimum 3 years of experience in customer support management or a related field.
- Proven track record of delivering exceptional customer service and support.
- Strong leadership and team management skills.
- Excellent communication and problem-solving skills.
- Ability to analyze complex customer issues and develop effective solutions.
- Knowledge of customer support processes and procedures.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- A chance to work with a leading company in the industry.
How to Apply:
If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application, including your resume and cover letter, to [Ina Marin].
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