Customer Service Representative
1 dag geleden
About the Role:
We are seeking a highly skilled Customer Service Agent to join our team at H&M Group. As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional support and assistance with their queries.
Key Responsibilities:
- Provide outstanding customer service via phone, email, and chat, ensuring that customers receive a positive and helpful experience.
- Adapt your communication style to meet the needs of our diverse customer base, maintaining a tone that reflects our brand identity.
- Respond to customer feedback and concerns, reporting relevant information to the appropriate department to facilitate continuous improvement.
Requirements:
To succeed in this role, you will need:
- Strong customer service skills, with a focus on friendliness and approachability.
- A passion for fashion and technology.
- Excellent communication skills in Dutch, both written and spoken (C1 level).
- Proficiency in computer skills, with a good knowledge of Microsoft applications and/or SAP.
Benefits:
As a valued member of our team, you will enjoy a range of benefits, including a staff discount card, extensive development opportunities, and access to our H&M Incentive Program – HIP.
Inclusion & Diversity:
We are committed to creating an inclusive and diverse workplace, where everyone feels valued and empowered to contribute their ideas and perspectives.
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