Senior Network Engineer, Voice Systems Specialist

2 maanden geleden

Alphen aan den Rijn, Zuid-Holland, Nederland Wolters Kluwer Global Business Services B.V. Voltijd
Job Summary

The Senior Network Engineer, Voice Systems Integration will be responsible for designing, deploying, and supporting IP Telephony initiatives. This role will also involve analyzing and gathering requirements for system configurations changes, preparing change management documentation, and creating and consolidating error reports with regards to system utilization.

Key Responsibilities
  • Develops procedures for routine administration, monitoring, and maintenance of conferencing and telecommunications infrastructure
  • Leads root cause analysis process when solving problems and implements solutions that will prevent the problem from reoccurring, concentrating on MS Audio Conferencing
  • Serves as a technical resource to support technological initiatives
  • Analyzes and gathers requirements for system configurations changes
  • Prepares change management documentation
  • Creates and consolidates error reports with regards to system utilization
  • Analyzes conferencing and voice system performance and identifies opportunities for optimization
  • Tracks product updates, features, and functionalities as they become available by vendor
  • Prepares and deploys scripts needed to manage and support conferencing and voice systems
  • Works to design, deploy, and support IP Telephony initiatives
  • Supports network activities for VoIP optimization
  • Identifies, reports, and tracks issues to internal and external teams until resolution in a timely manner
  • Works in identifying opportunities in cross-platform integration to share benefits across systems
  • Creates and maintains technical documentation to be shared with other members of the team
Requirements
  • Experience with Genesys Cloud, Microsoft Teams, Audiocodes SBC, Azure, AWS, Carrier SIP over the internet
  • Technical understanding of VoIP over SIP across LAN, WAN, and over the internet technologies and software tools for performance monitoring and troubleshooting
  • Administrative knowledge of Windows servers and client operating systems
  • Proven experience on scripting and markup languages such as PowerShell, Python, and batch/command line interaction
  • Administrative background managing various operating system components such as tracing, logging, registry, and network connectivity
  • Familiarity with Microsoft Office 365 environment
  • 3-5 years of IP Telephony, implementation, and operation experience
  • Hands-on experience in TCP/IP networking and troubleshooting as it relates to troubleshooting VoIP signaling and media
  • Ability to communicate technical and operational-related concepts to a range of technical and non-technical staff
  • Familiarity with contact center features and functions
  • Functional understanding of voice gateways, routers, switches, databases, CaaS, SaaS, encryption, and virtualization
About Us

As part of our organization, you'll be supported by leaders who care about you, colleagues who collaborate with you, and people and programs to support your development. Our executives are global ground breakers and influencers who will know your name and listen to your ideas.

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