Voice Systems Integration Engineer, Senior Network Professional

2 maanden geleden

Alphen aan den Rijn, Zuid-Holland, Nederland Wolters Kluwer Global Business Services B.V. Voltijd

**Job Summary**

The Senior Network Engineer, Voice Systems Integration Specialist will be responsible for designing, deploying, and supporting IP Telephony initiatives, as well as working on VoIP optimization and troubleshooting. This role requires a strong understanding of voice and unified communications technologies, including protocols and applications.

**Key Responsibilities**

  • Develop and implement procedures for routine administration, monitoring, and maintenance of conferencing and telecommunications infrastructure.
  • Lead root cause analysis and implement solutions to prevent problem recurrence, focusing on MS Audio Conferencing.
  • Provide technical support for technological initiatives and serve as a resource for system configurations changes.
  • Analyze and gather requirements for system configurations changes and prepare change management documentation.
  • Create and consolidate error reports related to system utilization.
  • Analyze conferencing and voice system performance and identify opportunities for optimization.
  • Track product updates, features, and functionalities as they become available by vendor.
  • Prepare and deploy scripts needed to manage and support conferencing and voice systems.
  • Work on designing, deploying, and supporting IP Telephony initiatives.
  • Support network activities for VoIP optimization.
  • Identify, report, and track issues to internal and external teams until resolution in a timely manner.
  • Work on cross-platform integration to share benefits across systems.
  • Create and maintain technical documentation to be shared with other team members.

**Requirements**

  • Experience with Genesys Cloud, Microsoft Teams, Audiocodes SBC, Azure, AWS, and Carrier SIP over the internet.
  • Technical understanding of VoIP over SIP across LAN, WAN, and over the internet technologies and software tools for performance monitoring and troubleshooting.
  • Administrative knowledge of Windows servers and client operating systems.
  • Proven experience with scripting and markup languages such as PowerShell, Python, and batch/command line interaction.
  • Administrative background managing various operating system components such as tracing, logging, registry, and network connectivity.
  • Familiarity with Microsoft Office 365 environment.
  • 3-5 years of IP Telephony, implementation, and operation experience.
  • Hands-on experience in TCP/IP networking and troubleshooting as it relates to troubleshooting VoIP signaling and media.
  • Ability to communicate technical and operational-related concepts to a range of technical and non-technical staff.
  • Familiarity with contact center features and functions.
  • Functional understanding of voice gateways, routers, switches, databases, CaaS, SaaS, encryption, and virtualization.

**What We Offer**

As part of Wolters Kluwer Global Business Services B.V., you'll be supported by leaders who care about you, colleagues who collaborate with you, and people and programs to support your development. Our executives are global ground breakers and influencers who will know your name and listen to your ideas.

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