Senior Network Engineer, Voice Systems Integration Specialist

2 maanden geleden

Alphen aan den Rijn, Zuid-Holland, Nederland Wolters Kluwer Global Business Services B.V. Voltijd
Job Summary

We are seeking a highly skilled Senior Network Engineer to join our team as a Voice Systems Integration Engineer. The ideal candidate will have a strong background in voice and unified communications technologies, with expertise in relevant protocols and applications.

Key Responsibilities
  • Develop and implement procedures for routine administration, monitoring, and maintenance of conferencing and telecommunications infrastructure.
  • Lead root cause analysis and implement solutions to prevent reoccurrence, focusing on MS Audio Conferencing.
  • Provide technical support for technological initiatives and serve as a resource for team members.
  • Analyze and gather requirements for system configuration changes and prepare change management documentation.
  • Create and consolidate error reports related to system utilization and analyze conferencing and voice system performance to identify optimization opportunities.
  • Track product updates, features, and functionalities from vendors and prepare and deploy scripts to manage and support conferencing and voice systems.
  • Design, deploy, and support IP Telephony initiatives and support network activities for VoIP optimization.
  • Identify, report, and track issues to internal and external teams until resolution in a timely manner.
  • Work on cross-platform integration opportunities to share benefits across systems and create and maintain technical documentation for the team.
Requirements
  • Experience with Genesys Cloud, Microsoft Teams, Audiocodes SBC, Azure, AWS, and Carrier SIP over the internet.
  • Technical understanding of VoIP over SIP across LAN, WAN, and over the internet technologies and software tools for performance monitoring and troubleshooting.
  • Administrative knowledge of Windows servers and client operating systems.
  • Proven experience with scripting and markup languages such as PowerShell, Python, and batch/command line interaction.
  • Administrative background managing various operating system components such as tracing, logging, registry, and network connectivity.
  • Familiarity with Microsoft Office 365 environment.
  • 3-5 years of IP Telephony, implementation, and operation experience.
  • Hands-on experience in TCP/IP networking and troubleshooting as it relates to VoIP signaling and media.
  • Ability to communicate technical and operational-related concepts to a range of technical and non-technical staff.
  • Familiarity with contact center features and functions.
  • Functional understanding of voice gateways, routers, switches, databases, CaaS, SaaS, encryption, and virtualization.

We offer a supportive and collaborative work environment, with opportunities for growth and development. If you are a motivated and experienced Senior Network Engineer looking for a new challenge, please apply today.

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