Customer Service Representative
4 dagen geleden
Trip is a leading online travel brand that offers a range of services to customers around the world. With a presence in over 30 countries, we strive to deliver the perfect trip at the best price for every traveler.
Job DescriptionWe are seeking a passionate and enthusiastic Portuguese speaking Customer Service Advisor to join our team in Edinburgh. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to various travel queries, and resolving customer issues in a timely and professional manner.
Key Responsibilities:
- Provide exceptional customer service to customers via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with the customer service team to achieve sales and customer satisfaction targets
- Stay up-to-date with the latest travel industry trends and developments
- Participate in regular team huddles and contribute to the development of new ideas and initiatives
Requirements:
- Fluent in Portuguese and English
- Excellent communication and problem-solving skills
- Good knowledge of Microsoft Office suite
- Proficient typing abilities
- Ability to remain calm and logical in challenging situations
What We Offer:
- Competitive salary of £24,000 per annum plus a £1000 language allowance
- 32 days annual leave
- Workplace health cash plan
- Employee well-being program
- Monthly performance-based bonuses
- Extensive learning opportunities and resources
- Annual travel points
- Enhanced family policies
- Life and health insurance
- Discounted parking pass
- Free on-site gym
- Hybrid working
Why Choose Trip?
We offer a supportive and inclusive work environment that encourages personal growth and career development. Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives. If you are a motivated and enthusiastic individual who is passionate about travel and customer service, we would love to hear from you
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