Customer Service Representative
3 weken geleden
We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team in the Benelux region.
Main Responsibilities:
- Provide exceptional customer service to internal and external customers, meeting customer expectations in line with department procedures and standards.
- Deal effectively with customer support calls and emails, investigating, logging, and responding to queries in a timely and appropriate manner.
- Communicate courteously both written and verbal to customers, building positive relationships, responding to queries, and progressing issues.
- Sales order processing, key accounts, hospital orders, retailers, rental, and consumers, ensuring accuracy and attention to detail.
- Collaborate with and support sales representatives as required, arranging trials, evaluations, extensions, timely collections, monitoring locations, updating worksheets, and producing regular management reports as requested.
- Conducting correct and complete product service administration, conforming to the requirements of the organization, which includes guarantees, repairs, and returns.
- Processing of electronic payments and refunds, ensuring accuracy and security of customer details.
- Effectively conveying any changes or updates related to SAP processes or systems to relevant stakeholders and providing necessary training or support to ensure smooth operations within the SAP environment.
Requirements:
- VMBO or equivalent education.
- Fluent in Dutch (verbal and written).
- Fluent in English (verbal and written).
- Related experience in a customer service role.
- Good working knowledge of MS office products.
- Experience working within a global, matrix organization is an advantage.
At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions.
We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an International/European level and witness the direct impact your work has on our company's success.
If you are interested in this opportunity, we look forward to receiving your application.
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