Customer Service Representative

3 weken geleden


Den Bosch, Noord-Brabant, Nederland Medela Voltijd

We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team in the Benelux region.

Main Responsibilities:

  • Provide exceptional customer service to internal and external customers, meeting customer expectations in line with department procedures and standards.
  • Deal effectively with customer support calls and emails, investigating, logging, and responding to queries in a timely and appropriate manner.
  • Communicate courteously both written and verbal to customers, building positive relationships, responding to queries, and progressing issues.
  • Sales order processing, key accounts, hospital orders, retailers, rental, and consumers, ensuring accuracy and attention to detail.
  • Collaborate with and support sales representatives as required, arranging trials, evaluations, extensions, timely collections, monitoring locations, updating worksheets, and producing regular management reports as requested.
  • Conducting correct and complete product service administration, conforming to the requirements of the organization, which includes guarantees, repairs, and returns.
  • Processing of electronic payments and refunds, ensuring accuracy and security of customer details.
  • Effectively conveying any changes or updates related to SAP processes or systems to relevant stakeholders and providing necessary training or support to ensure smooth operations within the SAP environment.

Requirements:

  • VMBO or equivalent education.
  • Fluent in Dutch (verbal and written).
  • Fluent in English (verbal and written).
  • Related experience in a customer service role.
  • Good working knowledge of MS office products.
  • Experience working within a global, matrix organization is an advantage.

At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions.

We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an International/European level and witness the direct impact your work has on our company's success.

If you are interested in this opportunity, we look forward to receiving your application.



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