Customer Service Representative for Global Operations

4 weken geleden


Den Bosch, Noord-Brabant, Nederland Medela Voltijd

Medela is seeking a highly skilled Customer Service Specialist to join our international team based in the Benelux region.

The ideal candidate will be responsible for delivering exceptional customer service to internal and external customers, ensuring that queries are resolved efficiently and effectively.

Key responsibilities include:

  • Providing professional and effective services to customers, meeting department procedures and standards
  • Dealing with customer support calls and emails, investigating, logging, and responding to queries in a timely manner
  • Communicating courteously with customers, building positive relationships, responding to queries, and progressing issues
  • Sales order processing, key accounts, hospital orders, retailers, rental, and consumers, ensuring accuracy and attention to detail
  • Collaborating with sales representatives, arranging trials, evaluations, extensions, timely collections, monitoring locations, updating worksheets, and producing regular management reports
  • Conducting product service administration, conforming to organizational requirements, including guarantees, repairs, and returns
  • Processing electronic payments and refunds, ensuring accuracy and security of customer details

Requirements include:

  • VMBO or equivalent
  • Fluent in Dutch (verbal and written)
  • Fluent in English (verbal and written)
  • Related experience in a customer service role
  • Good working knowledge of MS office products
  • Experience working within a global, matrix organization

At Medela, you will be part of a global community of colleagues united by a shared purpose: helping people. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level and witness the direct impact your work has on our company's success.



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