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Onsite IT Support Specialist
1 maand geleden
Axiom Technologies, a leading provider of Managed IT solutions, is seeking an experienced Onsite IT Support Specialist to join our team.
As a key member of our technical support team, you will be responsible for providing timely and accurate assistance to end-users within the organization's desktop computing environment.
This role involves troubleshooting and resolving technical issues related to desktop computers, applications, and related technology. You will interact with multiple levels of end-users, managers, VIPs, and local technical staff to provide expert-level technical support.
The ideal candidate will have at least 3 years of experience in a related field, strong Microsoft operating system installation and troubleshooting skills, and excellent customer service skills.
You will also be responsible for:
- Accurately testing, identifying, repairing, resolving, and documenting end-user technical issues
- Troubleshooting and resolving software issues, including remote support
- Reimaging computers/hard drives in accordance with customer standards
- Performing asset inventory activities as needed
- Providing training and orientation to staff on the use of hardware and software
We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience.
In addition to a comprehensive compensation package, we offer opportunities for career growth and professional development.
