Technical Sales Support Specialist
6 uur geleden
Boston Scientific is seeking a highly skilled Technical Sales Support Specialist to join our team. As a Technical Sales Support Specialist, you will provide remote technical support to external and internal customers in a critical 24x7 international Medical Capital Equipment environment.
Your Responsibilities:- Provide telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
- Use of virtual applications in order to support customers remotely;
- Providing second line Technical Support outside the EMEA region to internal and external customers;
- Interacting with customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and telecommunications systems;
- Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues;
- Utilizing all available technical resources to analyze and formulate plans of resolution to address customer problems;
- Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems;
- Participating in on-going training, procedural review/development, reporting, and compliance activities;
- Participating in after hours on-call pool for Patient On the Table (POT) calls;
- Supporting business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service and technical assistance center processes;
- Providing guidance and training to team members on more complicated customer issues and the implementation of short and long-term system improvements.
- Education level: MBO+/HBO level or equivalent, experience in technical specialization;
- Excellent English verbal and writing skill, additionally at least one or two of the following languages is required: German French Italian Dutch;
- Technical background/proficiency, computer literate;
- Relevant Experience in technical problem-solving environment, distribution, sales and direct customer environment;
- A problem-solving attitude combined with liaison focused communication skills;
- Flexible and representative, no nine-to-five attitude;
- Stress-proof in challenging situations;
- Good social and communication skills;
- Good Document Practices skills;
- Ambition, eagerness to improve and drive for results.
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Technical Sales Support Specialist
8 uur geleden
Kerkrade, Limburg, Nederland Boston Scientific VoltijdAbout the RoleWe are seeking a highly skilled Technical Sales Support Specialist to join our team at Boston Scientific. As a Technical Sales Support Specialist, you will provide remote technical support to external and internal customers in a critical international Medical Capital Equipment environment.Key ResponsibilitiesProvide telephone- and email support...
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Technical Sales Support Specialist
7 dagen geleden
Kerkrade, Limburg, Nederland Boston Scientific VoltijdAbout the Role:To provide exceptional technical support to external and internal customers in a fast-paced, 24x7 international environment. As a Technical Sales Support Specialist, you will be the primary point of contact for customers, providing timely and effective solutions to technical issues related to medical devices, computer hardware, software,...
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Technical Sales Support Specialist
2 dagen geleden
Kerkrade, Limburg, Nederland Boston Scientific VoltijdAbout the Role:We are seeking a highly skilled Technical Sales Support Specialist to join our team at Boston Scientific. As a Technical Sales Support Specialist, you will provide remote technical support to external and internal customers in a critical 24x7 international Medical Capital Equipment environment.Your Responsibilities:Provide telephone- and email...
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Technical Sales Support Specialist
3 dagen geleden
Kerkrade, Limburg, Nederland Boston Scientific VoltijdAbout the RoleWe are seeking a highly skilled Technical Sales Support Specialist to join our team at Boston Scientific. As a Technical Sales Support Specialist, you will provide remote technical support to external and internal customers in a critical international Medical Capital Equipment environment.Key ResponsibilitiesProvide telephone- and email support...
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2 dagen geleden
Kerkrade, Limburg, Nederland Boston Scientific VoltijdAbout the RoleWe are seeking a highly skilled Technical Sales Support Specialist to join our team in the EMEA region. As a Technical Sales Support Specialist, you will provide remote technical support to external and internal customers in a critical international Medical Capital Equipment environment.Key ResponsibilitiesProvide telephone- and email support...
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