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Support Specialist
1 maand geleden
We are seeking a highly skilled Support Specialist to join our team at Next-Link. In this role, you will be responsible for providing top-notch support to our European clients, ensuring their needs are met promptly and efficiently.
Key Responsibilities- Client Communication: Receive and log calls/emails from suppliers via our client functional email box, phone, and occasionally IT ServiceNow. Prioritize, register, and document supplier issues or queries.
- Issue Resolution: Resolve and close calls that fall within the supplier's scope of control. Dispatch calls to other service desks or teams as necessary.
- Account Management: Create and modify supplier accounts (S-accounts). Manage RSA tokens (assign, activate, renew, distribute) via ASML Central Helpdesk.
- Vendor Collaboration: Assist in vendor account creation and modifications.
- SupplierNet Oversight: Monitor all SupplierNet-related calls and ensure timely follow-up and closure.
- Professional Development: Learn and understand the SAP system, stepping up to handle L2 support over time.
- Linguistic Proficiency: Proficiency in Dutch and English is required.
- Customer Support Experience: Experience in customer support, preferably handling European clients.
- Technical Skills: Basic knowledge of Microsoft tools; eagerness to learn SAP.
The estimated salary for this position is €45,000 - €60,000 per annum, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
