Customer-facing Technical Service Professional
6 dagen geleden
At Emaldo ApS, we are passionate about empowering individuals and businesses to make a positive impact on the environment through our innovative solar and battery storage products. As a Technical Support Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for sustainability.
Your Key Responsibilities:
Provide technical assistance and support to installers, contractors, and other stakeholders via phone and email.
Troubleshoot hardware and software issues related to solar panels, inverters, battery storage systems, and associated monitoring platforms.
Collaborate with the Product Engineering team to develop and maintain accurate technical documentation (manuals, FAQs, user guides).
Analyze recurring issues and provide feedback to R&D or Product Management to enhance product design and usability.
Suggest process improvements to enhance efficiency and user satisfaction.
Requirements:
Minimum 2+ years' experience in technical support or a similar customer-facing technical role.
Previous experience in solar PV, battery storage, or broader renewable energy systems.
Excellent verbal and written communication skills in both Dutch and English.
Proficient with CRM systems and helpdesk/ticketing software.
Familiarity with remote support tools and Microsoft Office suite or equivalent.
Team Player: Dedicated to ensuring high levels of customer satisfaction and service quality.
We offer a competitive salary package and the opportunity to contribute to the wider adoption of clean energy solutions.
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