Customer Service Specialist

1 maand geleden


Amsterdam, Noord-Holland, Nederland Knab Voltijd
Over de functie

We zijn op zoek naar een Service Expert die zich kan vinden in onze visie om de klant centraal te stellen. Als Service Expert ben je verantwoordelijk voor de ondersteuning van onze klanten via chat, mail en telefoon. Je bent ook verantwoordelijk voor het verwerken van administratieve taken en het overtreffen van de verwachtingen van onze klanten.

Je taken en verantwoordelijkheden
  • De ondersteuning van klanten via chat, mail en telefoon
  • Het verwerken van administratieve taken
  • Het overtreffen van de verwachtingen van klanten
  • Het verbeteren van onze dienstverlening
  • Het meewerken aan product- en procesverbetering
  • Het uitvoeren van diverse projectwerkzaamheden
Je profiel

We zoeken een Service Expert die:

  • In het bezit is van een mbo+, hbo of wo diploma
  • Bereid is om een WFT Basis diploma te behalen
  • Bereid is om gecertificeerde WFT opleidingen te volgen
  • Oprecht betrokken is bij het belang van de klant
  • Ambitieus, klantvriendelijk, leergierig en heeft uitstekende communicatieve vaardigheden
  • Tot uur beschikbaar is
Wij bieden

Je startsalaris is € 0 (o.b.v. uur) en je eerste contract loopt voor zeven maanden via Knab. Na zeven maanden wordt je contract verlengd, op voorwaarde dat je een aantal vereiste WFT diploma's hebt gehaald en Knab en jij tevreden zijn over de samenwerking. Je krijgt daarnaast o.a. standaard een de maand, een goede pensioenregeling en vakantiedagen per jaar.


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