Technical Support Engineer
3 weken geleden
Bose Professional is a leading provider of professional audio solutions, specializing in the design and manufacturing of cutting-edge audio equipment. As a global company, we are seeking an IT Support Specialist to join our team and provide technical support to users worldwide.
Position OverviewThe IT Support Specialist will be responsible for providing local and remote technical support to end-users, managing all end-user facing technology, and working closely with our Managed Services Provider and engineering teams to implement ongoing improvements throughout the business.
Key Responsibilities- Provide on-site and remote technical support for end-user devices and applications
- Troubleshoot and resolve hardware and software issues in a timely and efficient manner
- Assist users with system setup, software installation, and configuration issues
- Configure and deploy desktops, laptops, and mobile devices for new and existing employees
- Troubleshoot and administer Windows, Mac and Linux endpoints and servers
- Troubleshoot and administer AWS and Azure cloud instances
- Maintain and create device configuration policies in JAMF and Intune
- Troubleshoot and resolve networking issues with Cisco Meraki networks and AWS VPN
- Respond to and investigate system security concerns
- Ensure devices are kept compliant with regular security patching and corporate security policies
- Track and maintain inventory of IT equipment, including desktops, laptops, and peripherals
- 3+ years of experience in IT support, with strong experience in endpoint, network and application administration and troubleshooting
- Expert knowledge of Microsoft products including Windows, Microsoft/Office 365
- Experience with AWS, Azure and Meraki administration
- Experience with creating, maintaining and running Power Shell scripts
- Experience in device management using Microsoft Intune (Windows) and Jamf (Mac)
- Excellent customer service and communication skills, with a focus on delivering a positive user experience
- Relevant certifications (e.g., Jamf Certified Tech, Comp TIA A+, or Microsoft Certifications) are a plus
We offer a competitive salary of €60,000 - €80,000 per year, depending on experience, as well as a range of benefits including health insurance, pension plan, and paid time off.
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