Reservations Ambassador
2 weken geleden
At Waldorf Astoria Amsterdam, we are seeking a highly motivated and detail-oriented Reservations Ambassador to join our team. As a key member of our reservations team, you will be responsible for ensuring exceptional guest experiences from the moment of booking to check-out.
Key Responsibilities:
- Accept and enter reservations via telephone, fax, and email
- Update and cancel reservations via the OnQ system
- Apply accurate knowledge of various rates and packages
- Manage reservation documents and maintain accurate records
- Adhere to established service standards and company credit policies
- Conduct quality checks on existing reservations
- Set up and maintain an efficient filing system
- Communicate with guests to ensure their special requests and wishes are met
Requirements:
- Student currently studying a MBO/HBO education, preferably in hospitality
- Traineeship: a minimum period of 6 months
- Fluency in the English language
Benefits:
- Membership in the GO Hilton programme, offering reduced room rates worldwide
- 50% discount on Food & Beverage
- Discounts on products and services offered by Hilton Worldwide and its partners
- Cross-training opportunities
- Yearly departmental team outing
- Hilton University e-learning opportunities
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