Reservations Ambassador

2 weken geleden


Amsterdam, Nederland Waldorf Astoria Amsterdam Voltijd
Job Title: Reservations Ambassador

At Waldorf Astoria Amsterdam, we are seeking a highly motivated and detail-oriented Reservations Ambassador to join our team. As a key member of our reservations team, you will be responsible for ensuring exceptional guest experiences from the moment of booking to check-out.

Key Responsibilities:

  • Accept and enter reservations via telephone, fax, and email
  • Update and cancel reservations via the OnQ system
  • Apply accurate knowledge of various rates and packages
  • Manage reservation documents and maintain accurate records
  • Adhere to established service standards and company credit policies
  • Conduct quality checks on existing reservations
  • Set up and maintain an efficient filing system
  • Communicate with guests to ensure their special requests and wishes are met

Requirements:

  • Student currently studying a MBO/HBO education, preferably in hospitality
  • Traineeship: a minimum period of 6 months
  • Fluency in the English language

Benefits:

  • Membership in the GO Hilton programme, offering reduced room rates worldwide
  • 50% discount on Food & Beverage
  • Discounts on products and services offered by Hilton Worldwide and its partners
  • Cross-training opportunities
  • Yearly departmental team outing
  • Hilton University e-learning opportunities

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