Team Lead Underwriting Services Domestic

7 dagen geleden

Den Haag, Zuid-Holland, Nederland Zurich Insurance Company Voltijd

Job Summary

Zurich Insurance Company is seeking a highly skilled and experienced Team Lead Underwriting Services Domestic to join our team in the Netherlands. As a key member of our Underwriting Services Specialists team, you will be responsible for leading a team of ~10 FTEs and providing leadership to the service delivery for the Domestic segment in the Netherlands, with some international components.

Key Responsibilities

  • Lead, coach, and motivate your team of direct reports in their day-to-day work.
  • Install an environment of employee development, recognition, and reward.
  • Be on the lookout for the constant improvement of end-to-end Customer experience processes.
  • Actively participate in improvement initiatives linked to UWS.
  • Work closely with other team leaders and departments to contribute to our business goals.
  • Responsible for governance, including risk identification/mitigation, audit, customer outcomes, complaints, breaches, and quality frameworks.

Service Delivery

  • Ensure delivery of excellent service within expected time frames; optimal customer service through adherence to Zurich guidelines.
  • Responsible for team performance against quality and service delivery KPIs.
  • Build relationships with customers/brokers to resolve obstacles and solicit candid feedback on services.
  • Take personal responsibility for resolving complex issues using commercial and business awareness.
  • Drive process improvements and align processes with Belgium.

Requirements

  • Minimum a Bachelor's degree (or equivalent).
  • Minimum a WfT schade certificate.
  • Minimum 5 years of team management experience in an insurance company/broker in a market-facing, customer service role.
  • Experience with National Insurance processes & Market with a strong track record of delivery/execution focus.
  • Ability to navigate ambiguity and manage change.
  • Strong focus on customer centricity and creating a positive customer experience.
  • Good computer skills, Excel & PowerPoint.
  • Excellent verbal and written communication skills in Dutch and English.

About Us

Zurich Insurance Company is a leading provider of insurance solutions for businesses and individuals. We are committed to helping our customers navigate the complexities of the insurance industry and providing them with the best possible service. Our team is dedicated to delivering exceptional results and making a positive impact on our customers' lives.

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