Customer Support Specialist

3 weken geleden

Utrecht, Utrecht, Nederland Fietsenwinkel Voltijd

With over 1000% growth since 2018, LegionellaDossier has become the Netherlands' leading digital water safety solution. Our ambition is to become the global market leader in this field within the next 5 years.

Are you a native Dutch speaker with good communication and customer service skills? Do you enjoy being the point of contact for customers and solving their questions? Then read on.

LegionellaDossier is looking for a Frontline Customer Support Agent who is fluent in both English and Dutch to join our team. As a customer-focused SaaS company, we are committed to providing the best possible service to our clients, and the ideal candidate will share this commitment and have a passion for customer service.

You will be the link between our customers and the company, directly involved with our customers on a day-to-day basis. Your core tasks will be:

  • Respond to customer inquiries via email, phone, and live chat promptly and professionally.
  • Problem-Solving and Troubleshooting to resolve customer issues.
  • Escalate customer issues to the appropriate department when necessary.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction, taking ownership of the full customer journey.
  • Maintain accurate records of customer interactions and transactions.

What do you need to be successful?

  • You have a demonstrable affinity with technical support for systems / apps / digitalisation.
  • Proven experience in a customer support environment (B2B/B2C) or any other client-facing role.
  • You are super customer friendly and can enthuse customers and ensure loyalty and retention.
  • A communicative and positive mindset to stimulate customer satisfaction.
  • You do not get distracted if you do not immediately know the answer to a question. You quickly find out what information you need.
  • Native Dutch + Proficient English.

What we offer

  • An excellent salary.
  • 24 days of annual leave.
  • Full-time position.
  • Hybrid work forever.
  • The chance to be part of a fast-growing scale-up with global ambitions.
  • A unique culture of freedom & responsibility.
  • The best Thursday drinks & socials.
  • We'll get you set up: A laptop + high-quality headphones.

Our recruitment process is simple: you and we all need to be sure that we're excited to work together for many years to come and make great things happen. For this, our company culture is the most important to us, and we work hard to make sure everyone feels like they can work together well and enjoy their time making all those great things happen.

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