Desktop Support Specialist
4 dagen geleden
At GfK, we are seeking a skilled Desktop Support Technician to join our team. The successful candidate will have a minimum of 2 years of experience in desktop support or a related field.
We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience and qualifications.
Job DescriptionAs a Desktop Support Technician, you will provide 1st and 2nd level end-user support for hardware, software, and network-related issues. You will troubleshoot and resolve technical problems promptly to ensure minimal downtime in line with company SLA's via the IT Support ticketing system.
You will also maintain stock levels across EMEA, update and maintain the asset register, prepare and image new machines and mobiles ready for new users including adding to MDM platforms, and manage the asset delivery and collection for remote joiners and leavers.
In addition, you will install, configure, and maintain desktops, laptops, and peripherals, install and upgrade software applications as needed, and help onboard users to the company both physically and remotely across EMEA.
Required Skills and Qualifications- Strong knowledge of Windows operating systems and proficiency in Microsoft Office Suite, Active Directory, Azure AD, Office365, SharePoint/OneDrive
- Experience with VDI infrastructure is beneficial
- Excellent communication and interpersonal skills to provide effective customer support
- Basic understanding of IT security principles and practices
We are an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
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