Customer Service Representative

2 weken geleden


Maastricht, Limburg, Nederland abercrombie-fitch-co. Voltijd

About the Role

The Hollister associate is a key member of our sales team, providing exceptional customer service and driving sales growth. As a sales associate, you will be responsible for creating a positive and engaging shopping experience for our customers, while also meeting sales targets and contributing to a high-performing team.

Key Responsibilities

  • Customer Experience
    • Provide exceptional customer service, anticipating and responding to customer needs
    • Build strong relationships with customers, understanding their needs and preferences
  • Store Presentation and Sales Floor
    • Maintain a high level of store presentation, ensuring a clean and organized sales floor
    • Merchandise products in a way that is visually appealing and easy to shop
  • Communication
    • Communicate effectively with customers, colleagues, and management
    • Provide clear and concise information about products and services
  • Asset Protection and Shrink
    • Contribute to a culture of asset protection, reporting any incidents or concerns
    • Help to prevent shrinkage and protect company assets
  • Policies and Procedures
    • Follow company policies and procedures, ensuring compliance with all relevant laws and regulations
    • Participate in training and development programs to improve knowledge and skills
  • Training and Development
    • Participate in onboarding and training programs to develop skills and knowledge
    • Seek feedback and coaching from colleagues and management to improve performance

Requirements

  • Fluent in English
  • Adaptability and Flexibility
  • Applied Learning
  • Attention to Detail
  • Multi-Tasking
  • Work Ethic

What We Offer

  • Paid Time Off
  • Definite Contract and Indefinite Contract
  • Merchandise Discount
  • Meal Tickets
  • Associate Assistance Program
  • IOB - Individual Development Budget
  • Training and Development
  • Opportunities for Career Advancement
  • A Global Team of People Who'll Celebrate You for Being You


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