Service Sales Account Manager
2 maanden geleden
At Vertiv, we are seeking a highly skilled Service Sales Account Manager to join our team in the BeNeLux region, preferably in the area of Breda. As a Service Sales Account Manager, you will be responsible for representing Vertiv and its corporate values while driving growth and profitability within assigned accounts and/or regions.
Key Responsibilities:- Achieve and exceed Service Sales targets for assigned Accounts/Region.
- Maintain and expand existing relationships ensuring the highest level of Customer Satisfaction at all times.
- Work directly with customers to provide vision and strategy to fit with their current and future requirements.
- Define customer needs that support the Vertiv vision to drive additional opportunities that support pipeline growth with selected clients, end users, and accounts.
- Engage with stakeholders at senior level in major key accounts to drive full portfolio revenue streams.
- Anticipate Commercial and Technical needs, investigate underlying causes, and identify short- and longer-term solutions.
- Adhere to service sales pricing policies and quotation preparation arrangements to ensure consistency and a professional offering to the customer.
- Proactive liaison and negotiation with customers regarding follow-up of outstanding quotations.
- Analyse and interpret engineering reports and provide required customer recommendations.
- Create and maintain Service Account Plans and Service Activity Plans both short and long term.
- Work with other business leads to ensure that sales opportunities are maximised across all LOB's.
- Work with Marketing to increase market share in key sector areas and improve market awareness.
- Contribute to the monitoring of the market, identify new business opportunities, and propose and drive Service Action/Account Plans.
- Ensure that any activity, task, and responsibility required is managed and performed in full compliance with the Company Code of Conduct and Trade Compliance.
- Min 5 years proven track record in management of Service Sales.
- Excellent Business Negotiations skills and relationship builder.
- Highly developed communication skills.
- Market Competitor Knowledge would be an advantage.
- Account Management, Selling, influencing, negotiating, and problem-solving skills.
- Ability to work proactively under own initiative, as well as in a team environment.
- Self-Starter mentality with the ability to plan, organize, and manage time effectively.
- Team player with the ability to organize and motivate yourself.
- Strong experience in building relationships with customers.
- High level of goal orientation and a solution-oriented way of thinking and acting.
- Strong presentation and communication skills.
- Experience in working in a matrix organization with remote support teams.
- Customer focused with excellent customer service skills.
- Language skills: Dutch & English at advanced level.
- IT literate and advanced MS Office & CRM skills.
- Driving License.
- Regular travel is required (50%).
- Travel, occasionally requiring overnight stays.
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