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Service Desk Analyst
2 maanden geleden
About the Role
GKN Aerospace is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our internal customers.
Key Responsibilities
- Provide 1st and 2nd line IT support to all levels of the business
- Ensure all calls are correctly logged and managed
- Log, categorize, update, and resolve IT service and incident requests
- Adhere to IT service management processes and maintain hardware and software standards in accordance with ITIL and APQC frameworks
- Collaborate with the global support team to resolve complex issues
- Develop and implement best practices to improve the service desk process
- Identify and escalate potential issues and problems
Requirements
- 1+ years' experience in an IT technical support team (ideally within a manufacturing environment)
- Experience as 1st or 2nd line IT Service Desk
- Familiarity with working in a large multi-tiered IT support environment
- Relevant technical IT qualifications or equivalent experience
- Ability to prioritize workload and work under deadlines
- Service-oriented, self-starter, driven, eager to learn
- Strong communication skills and helpful
- ITIL Foundation Certified (V3 or V4) would be an advantage
- Fluency in both Dutch and English language
What We Offer
- A gross monthly salary between € 3.189,- and 4.295,- depending on your experience and qualifications and according to the CLA Metalektro
- 8% holiday allowance
- 40 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (27 holidays and 13 ADV days)
- An excellent pension scheme (PME) and travel allowance
- Profit sharing scheme
- A pleasant and informal working environment, in which we work together to achieve the best result for our customers
About GKN Aerospace
GKN Aerospace is a global leader in the aerospace industry, with a commitment to innovation and excellence. We are proud to be a part of a company that is shaping the future of air travel and is committed to sustainability and customer satisfaction.
