Strategic Sales Leader Europe Customer Care Service

1 dag geleden


Amsterdam, Noord-Holland, Nederland Cepheid Voltijd

Cepheid is a leading diagnostics company that aims to improve healthcare through fast and accurate testing. As a Strategic Sales Leader for Customer Care Services in Europe, you will play a key role in driving revenue growth and expanding our service portfolio.

With over 8+ years of experience or a Master's degree with 5+ years, you will lead the customer care sales team in Europe, overseeing revenue growth, service contract management, and market research. You will also be responsible for developing a dynamic pricing strategy, working closely with regional sales, service, and product leaders to define support strategies and design service portfolios.

The ideal candidate should have a strong interest in customer care/field service operations and experience in life science or diagnostics industries. This role offers a unique opportunity to make an immediate impact on a global scale within a collaborative environment that fosters career growth and development.

Key Responsibilities:

  • Oversee customer care Europe revenues aligned with forecast and budget
  • Ensure proactive execution of service contract lifecycle and billable activities management
  • Gather feedback from customer-facing associates and design voice of customer (VOC) programs
  • Contribute or manage key projects/Kaizen related to new services, support product launches, and contract renewals
  • Develop a dynamic pricing strategy that delivers profitable growth

Essential Requirements:

  • Bachelor's degree with 8+ years of experience OR master's degree with 5+ years of experience
  • Solid experience in managing a team and working with cross-functional teams
  • Seasoned commercial leader with a strong interest in customer care/field service operations
  • Experience in life science or diagnostics industry

Estimated Salary: Based on industry standards and market conditions, we expect this role to offer a salary range of €120,000 - €180,000 per annum, plus performance bonuses and benefits. This estimate may vary based on individual qualifications and experience.



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