Senior Manager Customer Care Sales Europe

3 weken geleden


Amsterdam, Noord-Holland, Nederland Cepheid Voltijd

At Cepheid, we are passionate about improving healthcare through fast, accurate diagnostic testing. Our mission drives us to develop scalable, groundbreaking solutions to solve the world's most complex health challenges. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we're working at the pace of change on diagnostic tools that address the world's biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Job Overview

The Senior Manager Customer Care Sales Europe oversees Customer Care Europe sales, leading strategically the revenue growth of Service sales, design of our service products portfolio, and its evolution as per customers' needs.

Key Responsibilities
  • Oversee Customer Care Europe revenues are aligned with forecast and budget. Provide accurate forecast for current and future sales initiatives; participate to European Customer Care planning efforts and provide guidance during budget and forecast exercises.
  • Ensure proactive and excellence in executing of service contract lifecycle and billable activities management.
  • Gather feedbacks from Customer Facing Associates, design, develop and execute market research and other voice of customer (VOC) programs to understand market trends and opportunities.
  • Contribute or manage key projects/Kaizen related to new services, support product launches and contract renewals and billable processes.
  • Build, maintain and challenge a dynamic pricing strategy that delivers profitable growth.
  • Work with European Regional Sales, Service and Product Leaders and Technical Solutions Managers to define and develop support strategies and service portfolio design.
  • Hire, develop, train Team Associates; ensure team cohesion
Requirements
  • Bachelor's degree with 8+ years of experience OR master's degree with 5+ years of experience
  • Solid experience in managing a team and working with cross-functional teams.
  • Seasoned Commercial Leader with strong interest in Customer Care / Field Service operations.
  • Experience in life science or diagnostics or healthcare industry.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.



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