Customer Service Specialist
6 dagen geleden
We are seeking a skilled Customer Service Specialist to join our team at Trinamics Beheer B.V. As a Customer Service Specialist, you will be responsible for maintaining complex medical equipment in laboratories, including those in general practitioner practices and hospitals. Your role involves ensuring that our clients receive the best possible service by promptly addressing any issues that arise. Together with your team, you will handle troubleshooting services, identifying the root cause of problems, resolving malfunctions, and restoring equipment functionality as quickly as possible, either remotely or on-site. Your keen attention to detail and ability to draw insights from available data will enable you to provide valuable guidance to our clients on equipment usage and maintenance. Following the completion of tasks, you will compile detailed reports and documentation of the work performed. Effective communication with clients is paramount, and you will collaborate closely with your team while adhering to strict safety standards to uphold the highest quality of care for patients.
RequirementsWe are looking for a highly skilled and experienced individual with a degree in engineering or a related field. You should have proven experience in servicing and maintaining medical equipment, preferably in laboratory settings. Strong analytical and problem-solving skills are essential, as well as excellent communication skills, both verbal and written. Ability to work well in a team and independently is also required. Commitment to upholding safety standards and delivering exceptional customer service is a must. Good command of the Dutch and English language in word and writing is also necessary. In possession of a driving license B is a plus.
What We OfferThe right candidate will be provided a challenging and varied position in a professional, high-tech environment. An appropriate salary based on your experience and education will be offered. Future prospects and excellent benefits are evident. After a period of secondment and functioning properly, you can be contracted by our client. Good secondary conditions such as a minimum of 25 holidays and 8,33% holiday allowance will be provided. Courses to develop yourself professionally and personally via Trinamics Academy will be available. Discount on your healthcare and referral bonuses and fun activities will be offered.
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